CXS Track Orders is a Shopify order tracking app that helps merchants deliver a better post-purchase experience with a fully branded tracking page. 

Instead of sending customers to third-party carrier websites, the app lets them track orders directly on your store using their order number or tracking number. Customers can view real-time shipment updates, estimated delivery dates, and delivery progress, while merchants benefit from fewer support requests and greater customer confidence after every purchase.

Once installed, CXS Track Orders automatically syncs your Shopify orders and shipment information. As tracking details become available from supported shipping carriers, customers can visit your branded Track Order page, enter their order number or tracking number, and instantly view the latest shipment status. The tracking information updates automatically throughout the delivery journey, eliminating the need for manual tracking or redirects to carrier websites.

A branded order tracking page keeps customers engaged with your business throughout the delivery process. Rather than leaving your store to check shipment updates on different carrier websites, customers stay on your Shopify store and enjoy a consistent brand experience. This helps build trust, reduces confusion, and minimizes “Where Is My Order?” (WISMO) support requests by making tracking information easy to access.

Yes. CXS Track Orders displays real-time shipment tracking by automatically syncing the latest updates from supported shipping carriers. Customers can see every stage of their delivery journey – from order confirmation and shipment dispatch to out-for-delivery and successful delivery – all from a single tracking page on your Shopify store.

Yes. CXS Track Orders offers a Free plan that supports up to 30 orders per month, making it a great choice for new and growing Shopify stores. The free plan includes essential order tracking features such as real-time order sync, a dedicated branded storefront tracking page, email notification workflows, auto language translation and localization, order table management, delivery performance analytics, and the ability to add a Track Order page to your store navigation. 

As your business grows, you can seamlessly upgrade to a paid plan for higher order limits and advanced features like custom shipment statuses, estimated delivery dates, and custom HTML & CSS customization.

Yes. CXS Track Orders allows you to display custom shipment statuses that better reflect your fulfillment workflow, such as Processing, Packed, Ready to Ship, Shipped, Out for Delivery, and Delivered. The app also displays estimated delivery dates whenever carrier data is available, giving customers greater visibility into when their order is expected to arrive.

Yes. CXS Track Orders supports multiple shipping carriers, making it an excellent solution for Shopify stores that work with different logistics partners. Merchants can manage shipments from various carriers in one place while providing customers with a consistent tracking experience regardless of which carrier delivers the package.

Yes. Paid plans include support for custom HTML and CSS, allowing you to tailor the appearance of your Track Order page to match your store’s branding. You can create a seamless customer experience by maintaining consistent colors, typography, layouts, and design elements throughout the post-purchase journey.

Yes. The app automatically sends email notifications as shipment statuses change, keeping customers informed throughout the delivery process. Automated tracking emails help improve communication, reduce uncertainty, and encourage customers to check their shipment progress without contacting your support team.

One of the biggest reasons customers contact support is to ask about their order status. CXS Track Orders addresses this by providing a self-service tracking experience with real-time shipment updates, estimated delivery dates, and a branded tracking page that’s always available. 

Customers can quickly find the information they need on your Shopify store, allowing your support team to spend less time answering repetitive tracking questions and more time helping customers with higher-value requests.